Steps for filling the complaint:

Complaint procedure begins when a buyer calls our customer service on the number: +381 11 33 93 807

Before calling, it is necessary to prepare the order number and the code of the item that is the subject of the complaint.

The advertised item must be sent to the address:

Netrol d.o.o.

Viline Vode street number 6

11000 Belgrade

When the product is delivered, the buyer will receive an email notifying them of receipt of the delivery.

The buyer will receive the decision on the outcome of the complaint within 8 working days from the day of receipt of the delivery.